Joining a gym is essential for anyone who wants to keep fit and adopt a healthy lifestyle. Among the best options for fitness enthusiasts in the UK, Gymbox is one brand that offers a fun and modern approach to working out. Having been established in 2003, they now have 11 locations in the UK and offer various fitness classes such as fight club, spinning, yoga, and Pilates. Despite the growing popularity of Gymbox, some people still raise concerns about their services. This article addresses some of the common Gymbox complaints and how the gym is addressing them.
1. Crowded gym facilities
One of the most common complaints that people raise about Gymbox is the congestion within their facilities. This is particularly true during peak hours, such as early morning and after work hours. Complaints often center around the inability to access the gym equipment seamlessly and quietly, which can be an annoying experience for anyone who aims to maintain a good workout routine.
Gymbox responded to this complaint by introducing ‘Timetastic’– an exclusive booking system that allows members to book gym equipment for specific timeslots. With this system, members can rest assured that the equipment they need will be available when they need it. Additionally, the gym’s management has strategically placed the equipment in open spaces, giving staff members an uninterrupted view of all sections of the gym, including the equipment areas. This means the gym management can quickly identify areas that need cleaning or have issues with equipment.
2. Loud music
Another common complaint from Gymbox members is the volume of the music in the gym. While some people love high-energy music during their workouts, others prefer to keep it low-key during their training sessions. Gymbox’s loud music is one reason some people avoid joining this gym brand. However, the music in the gym is an intentional feature, as it is one of the features that make Gymbox unique compared to other gyms.
To address this concern, Gymbox has set up quieter zones within the gym for people who do not want to endure high-energy music during their workouts. Additionally, the gym has partnered with SoundEar to reduce the number of complaints about loud music. SoundEar helps the gym monitor the sound levels within their facilities and timely alerts trainers when the sound is too loud. Gymbox aims to provide the best experience for every member, and they understand the need for a quieter space to work out.
3. Difficulty in canceling memberships
Former Gymbox members complain about the challenges they face when trying to cancel their memberships. For some people, the process has taken longer than expected, and they end up being charged extra fees on their accounts. Others have reported that customer service representatives were abrupt or unhelpful when trying to cancel their membership.
Gymbox has updated its membership policies to allow members to cancel online quickly. They have also introduced several communication channels, including email, social media, and telephone, through which members can communicate with customer service representatives to address their concerns. Additionally, the gym has simplified its membership cancellation process to make it quick and effortless for members to cancel their membership without any additional fees.
4. Inflexible contracts
Gymbox has different membership options, including full memberships, off-peak memberships, and seven-day memberships. However, some Gymbox members are unhappy with the inflexibility of their contracts, with many complaining that they cannot change memberships during the contract term.
Gymbox is aware of this complaint and has introduced a revolving membership option that allows members to change their membership options. This means that Gymbox members can change their membership plans after their initial contracts expire. Additionally, the gym has introduced a discounted rate for those who wish to extend their membership, which means that the longer one’s membership term, the more discount they are entitled to.
In conclusion, Gymbox is a popular fitness brand in the UK, with a fun and modern approach to working out. As with any business, however, there have been complaints from customers. Nonetheless, the gym management has shown their commitment to addressing these complaints to provide the best experience for their members. They encourage customers to voice their concerns to help the gym improve its services. So, if you’re in the UK and looking for a fun and modern gym, Gymbox may be an excellent option for you, with solutions to address the most common complaints.